You acknowledged when accessing the site that you were of legal age for purchasing alcohol in your country. It is required that the person ordering and receiving any purchase made via www.mackenziegroup.com is of legal age to purchase and receive alcohol, this includes the destination country. We would advise that the legal age will vary depending on the country.
Prices for products on the site are inclusive of standard UK delivery charge.
Orders will not be dispatched unless paid for in full. Occasionally we may encounter a price increase when shipping to unusual destinations, we may ask you to contribute additional payment should this occur. You will retain the right to cancel your order if this occurs.
We aim to dispatch orders within 48 hours but due to the nature of blending it occasionally takes longer.
All orders are subject to availability, which cannot be guaranteed.
All payments are processed via Paypal for your security and convenience.
Local taxes and excise duties are the responsibility of the customer. mackenziegroup.com is not responsible for any orders which are seized by customs. You should be aware of the laws regarding the importation of alcohol in your country or the country into which you are sending your order.
We may charge for resending goods that have been returned due to incorrect shipping details entered by you. You must inspect your order upon receipt from the courier immediately and notify us immediately if there are any problems such as damage or an order error in the goods you have received.
We retain the right to refuse returns for products ordered on this website unless there has been a fault with your order. We cannot refund carriage costs.
We cannot guarantee the flavour of your whisky will be to your palate but we can guarantee it will be appealing to someone.